Online Marketing as an Interactive Conversation
I met Jerry Rouleau and Scott Stroud who are key stakeholders with…
BPM Optimization and Simulation
Copyright © 2009 James Taylor. Visit the original article at BPM Optimization…
Could Twitter change customer service?
Alright, if you have caught me ranting lately about how Twitter isn't…
New Tools, Same Problems on IT Projects
Collaborative tools such as Microsoft’s SharePoint hold enormous promise on all sorts…
Software Patents: A Personal Story
Given the radioactive nature of this post’s subject matter, I feel the…