Companies Struggle to Engage with Customers Digitally
If you stop to compare communication preferences of the past to those of today, you canât fail to notice some major changes, especially in younger generations. Talking on the phone â fixed or mobile â is in decline, as many people now prefer text messaging, chat and social media. We rely on the Internet to search for websites, run mobile apps and use social media. We watch less TV in real time, preferring to watch what we want, when we want to watch it and to skip advertisements.
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