Measuring the Strong Signal of the Customer’s Voice
SDC interviewed Claude Guay - CEO of iPerceptions - and Duff Anderson, iPerceptions’ VP of research - about their approach…
The U.S. International Strategy for Cyberspace
Cyberspace is interconnected technology. It is everywhere. It is an ecosystem with many stakeholders and literally billions of actors. The…
Data Governance & Quality Rock Stars
One of my clients used to affectionately call me a Rock Star. Why? Because of a Bon Jovi documentary in…
The Blame Game
When our CEO first received and saw the bad news, she immediately questioned the CFO if there was an accounting…
Using historical data to justify BI investments – Part II
This article is the second in what has now expanded from a two-part series to a three-part one. This started…
Is Information Management an Evolution or a Revolution?
I was recently asked by ABC Radio National in Australia to explain the principles behind my book, Information-Driven Business. The…
No Smokescreen Area: Tips for Hiring Analysts
Lately there’s been talk about a shortage of analytic talent. The perception that there is a shortage of analysts surprises…
Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions with them I realized that my thinking about…
Data Presentation: A Picture is Worth Far More Than Words
Over the years I have presented many new ideas. It’s always a challenge to offer new methodologies along with compelling…
Less Wrong: Using Predictive Analytics to Improve Budgeting
Last week Grant and Tadd (co-owners at CAN) presented their insight on the concept of being “Less Wrong” on day…
