Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions with them I realized that my thinking about…
Data Presentation: A Picture is Worth Far More Than Words
Over the years I have presented many new ideas. It’s always a challenge to offer new methodologies along with compelling…
Less Wrong: Using Predictive Analytics to Improve Budgeting
Last week Grant and Tadd (co-owners at CAN) presented their insight on the concept of being “Less Wrong” on day…
The Quiet-Eye Period
In Why We Make Mistakes: How We Look Without Seeing, Forget Things in Seconds, and Are All Pretty Sure We…
Data Quality – Everyone is a Stakeholder
I have been wondering when we as a society realize our stake on effective implementation of data quality assurance. We…
Business, Analytics and Technical User Roles When Automating Decisions
Organizations of all kinds make many decisions, decisions that are critical to their success. These decisions can be divided into…
Is Your Domain Incarcerated?
You may very well be under the impression that you are the sole owner of your…
