SAS and Socialytics
SAS, a leader in business analytics, recently launched a new offering targeted around gaining business insight into the social web.…
5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the…
Innovation and Analytics
Innovation and analytics often are seen as opposing concepts. Many argue that innovation –which is often glorified as a moment…
Taking advantage of mobile devices with decision management
Lots of articles talk about the need to provide BI and analysis on mobile devices. And lots of enterprise applications…
It’s Time for Social Service Level Agreements
My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to…
How IT Services Companies can prepare for Social CRM opportunity
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want…
Enterprise 2.0: How to Make it Work
There are heaps of organizational benefits that can be derived from Enterprise 2.0 adoption, such as: Increased knowledge transfer Quicker/cheaper/more…
Self tracking is business intelligence
Back when secretaries were common, you could have had yours track your day in 15-minute increments. In his book The…
Social CRM: M&A deals indicate market consolidation. Who’s Next?
In the past few days, we have seen two major acquisitions in the Social CRM space. First, Attensity Group acquired Social…
Using Social Monitoring to uncover the Analytics of Geolocation –
Geolocation and mobile computing are trends that are now in the mainstream so it’s about time to examine what kind…
