Oracle Acquires RightNow – First Take
Earlier today I distributed a note to my clients and research distribution list with details on this event. I am…
Data Virtualization: 6 Best Practices to Help the Business ‘get it’
Something that doesn’t get talked about enough in the service orientation world is data virtualization. That is, it’s handy to…
Connecting Data Governance to Business Outcomes That Matter
Process-centric initiatives are often optimal approaches for the things that companies want to accomplish. Business processes make it possible to…
Innovation Management
I titled the post "Innovation Management", but I intend to focus as much on the activity as on the underlying…
Marketing Executives Aren’t Ready for the Social Explosion of Data
I had a chance to review the results of an interesting new global study of chief marketing officers (CMOs) by IBM, and…
IBM Brings Business Analytics to Apple iPad
Fulfilling its intention to make it easier to access and use analytics and business intelligence, IBM released its Cognos Mobile application natively…
Connecting the BI Dots: An Introduction
When I teach my master’s degree classes I use slides to present the theoretical, and then use workshops to illustrate…
RulesFest 2011 – Kenny Shi: Scalability in a Real-Time Decision Platform
My friend Kenny has decided to also talk about performance. Given the magnitude of the traffic on eBay and the…
Crossing the Language Chasm: Extracting Information from Foreign-Language Text
Just a few years ago, text analytics was unknown to most business people, even most data analysts. Today, more and…
