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SmartData Collective > Business Intelligence > CRM

CRM

Latest CRM News

Driving harmonization for competitive advantage

Copyright © 2009 James Taylor. Visit the original article at Driving harmonization for competitive advantage.Kevin Hogan of Accenture talked about…

JamesTaylor
JamesTaylor
5 Min Read

Driving customer loyalty in a disaggregated industry

Copyright © 2009 James Taylor. Visit the original article at Driving customer loyalty in a disaggregated industry.Steve Zannos of NEW…

JamesTaylor
JamesTaylor
4 Min Read

Designing and implementing a web-based warranty system

Copyright © 2009 James Taylor. Visit the original article at Designing and implementing a web-based warranty system.Frank Kozlowski of Kohler…

JamesTaylor
JamesTaylor
3 Min Read

Looking upstream for warranty cost savings

Copyright © 2009 James Taylor. Visit the original article at Looking upstream for warranty cost savings.Kjell Hammerstrom of Sun presented…

JamesTaylor
JamesTaylor
3 Min Read

Quality and warranty cost reduction strategies

Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…

JamesTaylor
JamesTaylor
4 Min Read

How Social Media is Changing CRM

If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…

TomAnderson
TomAnderson
1 Min Read

Designing performance measurements to identify and reduce warranty waste

Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…

JamesTaylor
JamesTaylor
5 Min Read

Hospitality Technology (Or Lack Thereof) – What is the Insight ROI?

  I was quoted in an article that came out in Hospitality Technology this month. You can read the article online…

TomAnderson
TomAnderson
3 Min Read

Taking the question out of questionable claims

Copyright © 2009 James Taylor. Visit the original article at Taking the question out of questionable claims.Jeff Moore from General…

JamesTaylor
JamesTaylor
5 Min Read

Streamline service operations and reduce costs

Copyright © 2009 James Taylor. Visit the original article at Streamline service operations and reduce costs.Ed Staats of ServicePower presented…

JamesTaylor
JamesTaylor
4 Min Read
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