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SmartData Collective > Business Intelligence > CRM

CRM

Latest CRM News

From Decision Support to Action Support

I often write about the difference between decision support systems and the kind of systems that result from applying decision…

JamesTaylor
JamesTaylor
5 Min Read

Interview: Rebecca Bucnis on driving the customer experience

“Every company that talks to the consumer can improve its marketing and sales revenues simply by cutting back on mass…

brianfarnan1
brianfarnan1
3 Min Read

Archiving Strategy: Data Relevance

We often think of the relevance of data when we want to include or exclude it from analysis or process.…

Editor SDC
Editor SDC
6 Min Read

A Different, Very Real, Kind of Social Network – We All Want to Be Part of Something Bigger

Today I’m very pleased to interview Comedian, Author and Founder of Improv Everywhere, Charlie Todd. If you don’t know what…

TomAnderson
TomAnderson
8 Min Read

The Cult of Done

This got a chuckle of recognition / agreement out of me. I don't agree with every word -- for example,…

Editor SDC
Editor SDC
1 Min Read

Some Thoughts on Pushing BI Beyond Business Managers

TDWI had an interview with Michael Corcoran of Information Builders recently - Q&A: Pushing BI Beyond Business Managers: TDWI in…

JamesTaylor
JamesTaylor
3 Min Read

More on keeping decisions and processes separate

Copyright © 2009 James Taylor. Visit the original article at More on keeping decisions and processes separate.Syndicated from ebizQ Neeli…

JamesTaylor
JamesTaylor
4 Min Read

First Look – Unica

A little while ago I got an update from Unica. While Unica may seem like a slightly tangential topic for…

JamesTaylor
JamesTaylor
7 Min Read

Cross-post: It’s the economy, stupid.

I blog in more than one place. I write about mostly tech stuff here -- programming languages and cloud computing,…

Editor SDC
Editor SDC
3 Min Read

A reader asks – how to document decision logic

I got an interesting question last week:In you experience do you believe that the rules editors will become self documenting…

JamesTaylor
JamesTaylor
7 Min Read
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