Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Hospitality Technology (Or Lack Thereof) – What is the Insight ROI?
I was quoted in an article that came out in Hospitality Technology this month. You can read the article online…
Taking the question out of questionable claims
Copyright © 2009 James Taylor. Visit the original article at Taking the question out of questionable claims.Jeff Moore from General…
Streamline service operations and reduce costs
Copyright © 2009 James Taylor. Visit the original article at Streamline service operations and reduce costs.Ed Staats of ServicePower presented…
Next Generation Warranty Systemsv
Copyright © 2009 James Taylor. Visit the original article at Next Generation Warranty Systemsv.This is my presentation so there’s no…
Warranty Management – New rules to apply
Copyright © 2009 James Taylor. Visit the original article at Warranty Management - New rules to apply.Rob Pritchard of Infosys…
Harnessing and Coordinating Warranty Best Practices in a Global Enterprise
Copyright © 2009 James Taylor. Visit the original article at Harnessing and Coordinating Warranty Best Practices in a Global Enterprise.Terry…
Measuring and improving an effective and efficient warranty process
Copyright © 2009 James Taylor. Visit the original article at Measuring and improving an effective and efficient warranty process.John Hagen…
Planning for Predictive Models
If you're planning a project to collect data for predictive modeling, it's worth thinking through the details before you start.…
Flight 1549 Landing In The Hudson (via techcrunch) The computer…
Flight 1549 Landing In The Hudson (via techcrunch) The computer animation in this video recreates the flight path and Hudson…
