Book Review – Agile Business Rules Development
Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both…
SOA Raises the Bar on Elegant Systems
Scott Robinson, writing in TechRepublic, seemed to be writing an epitaph for service oriented architecture. At least, his article started…
Can Better Customer Experience Be Found in Cloud?
11 Best Practices for Online Chat Sales and Customer ServiceOnline chat is gaining attention as an effective customer service delivery…
Oracle Unveils the BI Appliance Called Exalytics
Oracle kicked off its Open World 2011 conference with the announcement ofExalytics, a new data warehouse appliance specifically for business intelligence…
Does IT Management Think About Predictive Analytics in the Cloud?
I have been reviewing the first set of responses to our Predictive Analytics in the Cloud survey over at SmartData…
Five More Top Data Visualizations that Persuade
Last summer, we discussed the increasing popularity of data visualization to communicate complex information in business and media.
The Next Generation Enterprise Platform
Now that I've had a a few weeks since Salesforce.com's Dreamforce conference to think more about Salesforce's new positioning around…
The VoC Hoax (follow-up post)
It's been a few months since our previous post about voice of the customer programs being inadequate indicators of customer…
Teradata Partners: Going “Big”
The 2011 Teradata Partners conference is on. We are again this year in sunny San Diego and we shall try…
The Average Hotel Does Not Get The Average Rating
The millions of travelers who review hotels, restaurants, and other attractions on TripAdvisor also supply a numeric rating by clicking…