How the Internet of Everything Is Changing Consumer Behavior
A little over a week ago I traveled to Australia to speak at the Retail World 2013 Conference in Melbourne.…
Web Tracking and Analytics Data in Salesforce: Why They’re Necessary
If you are doing online marketing and using Salesforce, chances are there is some important information missing from your Salesforce…
Big Data Meets Walt Disney’s Magical Approach
Walt Disney is one of the most admired companies in the world and annually, approximately 100 million visitors spend a…
Let Them Eat KPI: An Integrated Approach to KPI and MDM in Healthcare
The spotlight on IT in the healthcare industry has never been more blinding. Healthcare reform (e.g., Meaningful Use, ICD-10 conversion)…
First Look: FICO Decision Optimizer
Decision Optimizer is one of FICO’s Decision Management Tools and is designed to address some specific challenges in customer decisioning,…
Interactive Intelligence Reveals Ambitious Plans for Customer Service
At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased its extensive product portfolio and its ambitious plans…
Finding the Right Sponsor for Your Big Data Project
Earlier we discussed that big data should be a Strategy matter instead of an IT matter. Let’s dive a bit…
3 Big Data Milestones
If you were asked to name the top three events in the history of the IT industry, which ones would…
The Misunderstanding of Master Data Management
Not long ago, I was asked to review a client’s program initiative that was focused on constructing a new customer…
Data Visualization: Making Big Data Dance
Fifteen years ago, the presentation of data typically fell under the purview of analysts and IT professionals. Quarterly or annual…