Driving harmonization for competitive advantage
Copyright © 2009 James Taylor. Visit the original article at Driving harmonization for competitive advantage.Kevin Hogan of Accenture talked about…
Ten ways to build a wrong scoring model
Below are some ways to build a wrong scoring model. The author doesn’t make any guarantee that if your modeling…
What I’m Speaking About in 2 Weeks
I’m excited to share with you that I will be in Washington, DC in two weeks to speak at a…
Driving customer loyalty in a disaggregated industry
Copyright © 2009 James Taylor. Visit the original article at Driving customer loyalty in a disaggregated industry.Steve Zannos of NEW…
Trying out glmnet: a case study in open-source development
Over at Stat Man's Corner I found a story that really encapsulates one of R's greatest benefits: the ability to…
Designing and implementing a web-based warranty system
Copyright © 2009 James Taylor. Visit the original article at Designing and implementing a web-based warranty system.Frank Kozlowski of Kohler…
Looking upstream for warranty cost savings
Copyright © 2009 James Taylor. Visit the original article at Looking upstream for warranty cost savings.Kjell Hammerstrom of Sun presented…
Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…