Cookies help us display personalized product recommendations and ensure you have great shopping experience.

By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
SmartData CollectiveSmartData Collective
  • Analytics
    AnalyticsShow More
    big data analytics in transporation
    Turning Data Into Decisions: How Analytics Improves Transportation Strategy
    3 Min Read
    sales and data analytics
    How Data Analytics Improves Lead Management and Sales Results
    9 Min Read
    data analytics and truck accident claims
    How Data Analytics Reduces Truck Accidents and Speeds Up Claims
    7 Min Read
    predictive analytics for interior designers
    Interior Designers Boost Profits with Predictive Analytics
    8 Min Read
    image fx (67)
    Improving LinkedIn Ad Strategies with Data Analytics
    9 Min Read
  • Big Data
  • BI
  • Exclusive
  • IT
  • Marketing
  • Software
Search
© 2008-25 SmartData Collective. All Rights Reserved.
Reading: No Money, No Problem!
Share
Notification
Font ResizerAa
SmartData CollectiveSmartData Collective
Font ResizerAa
Search
  • About
  • Help
  • Privacy
Follow US
© 2008-23 SmartData Collective. All Rights Reserved.
SmartData Collective > Uncategorized > No Money, No Problem!
Uncategorized

No Money, No Problem!

SundeepKapur1
SundeepKapur1
4 Min Read
SHARE

I just returned from a business trip to India. I landed in Mumbai on October 2nd, a Friday and accidentally locked my ATM card up by re-trying the wrong pin over and over again. October 2nd was a bank holiday in India (Mahatma Gandhi’s birthday). Cashless, and concerned I went online to my Indian banks web site and filled out a ‘desperate request’ for cash.

Within 15 minutes a branch manager called me up, empathized with me about my situation, and came to my hotel room an hour later with some money. This man made a personal loan to me from his own bank account. I felt like absolute royalty and ended up repaying the manager on Saturday morning.

‘Rajeev’ the bank manager has been promoting his online and mobile banking sites to his customers. Since he has a personal stake in good service, he gets alerted anytime a request for service is filled out for his branch online. He monitors this and the email requests that he gets. When he got my request, he simply saw my account, confirmed that I was good for the money, & then made a personal decision to help me out.

More Read

Those who Tweet
Integrating Live Twitter Streams into PowerPoint Using Xcelsius
Smart Grid Heavy Hitters – Jon Wellinghoff, Chair of US Federal Energy Regulatory Commission – part 1
The Impact of Collaboration on Enterprise Business Performance
BPM 2.0: Méfiez vous des imitations

He said he does this to show his customers that online is effective and there are people who are paying attention to what …



I just returned from a business trip to India. I landed in Mumbai on October 2nd, a Friday and accidentally locked my ATM card up by re-trying the wrong pin over and over again. October 2nd was a bank holiday in India (Mahatma Gandhi’s birthday). Cashless, and concerned I went online to my Indian banks web site and filled out a ‘desperate request’ for cash.

Within 15 minutes a branch manager called me up, empathized with me about my situation, and came to my hotel room an hour later with some money. This man made a personal loan to me from his own bank account. I felt like absolute royalty and ended up repaying the manager on Saturday morning.

‘Rajeev’ the bank manager has been promoting his online and mobile banking sites to his customers. Since he has a personal stake in good service, he gets alerted anytime a request for service is filled out for his branch online. He monitors this and the email requests that he gets. When he got my request, he simply saw my account, confirmed that I was good for the money, & then made a personal decision to help me out.

He said he does this to show his customers that online is effective and there are people who are paying attention to what is happening and not just providing lip service. I was merely expecting a note from the bank that would have said they understand my situation, but since it was a bank holiday my issue would be resolved the next business day.

Incredible service! And yes a very good lesson for marketers – monitor your feedback, it will drive the success of your marketing programs.

Link to original post

Share This Article
Facebook Pinterest LinkedIn
Share

Follow us on Facebook

Latest News

big data analytics in transporation
Turning Data Into Decisions: How Analytics Improves Transportation Strategy
Analytics Big Data Exclusive
AI and fund manager software
AI And The Acceleration Of Information Flows From Fund Managers To Investors
Artificial Intelligence Exclusive
sales and data analytics
How Data Analytics Improves Lead Management and Sales Results
Analytics Big Data Exclusive
ai in marketing
How AI and Smart Platforms Improve Email Marketing
Artificial Intelligence Exclusive Marketing

Stay Connected

1.2kFollowersLike
33.7kFollowersFollow
222FollowersPin

You Might also Like

Managing Change: Pick Something, and Do It Well

6 Min Read

The Employee of the Future [INFOGRAPHIC]

1 Min Read

New Data Governance Books

3 Min Read
Image
Uncategorized

First Look: IBM Decision Optimization Cloud

4 Min Read

SmartData Collective is one of the largest & trusted community covering technical content about Big Data, BI, Cloud, Analytics, Artificial Intelligence, IoT & more.

ai in ecommerce
Artificial Intelligence for eCommerce: A Closer Look
Artificial Intelligence
giveaway chatbots
How To Get An Award Winning Giveaway Bot
Big Data Chatbots Exclusive

Quick Link

  • About
  • Contact
  • Privacy
Follow US
© 2008-25 SmartData Collective. All Rights Reserved.
Go to mobile version
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?