Designing and implementing a web-based warranty system
Copyright © 2009 James Taylor. Visit the original article at Designing and…
Looking upstream for warranty cost savings
Copyright © 2009 James Taylor. Visit the original article at Looking upstream…
Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance…
Trust, Risk, Reputation and Recommendation on the Web
TR4Web2009 (Trust, Risk, Reputation and Recommendation on the Web) is a workshop…
Is the Aardvark a Social Animal?
A colleague alerted me to Aardvark, a social search service, scheduled to…
