Best Practices
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Computer Glitch Costs Millions

knowwareman - Apr 18, 2013

American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to the CEO.Every company relies on computer systems…

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Improvement Project for Services; Remember You’re Never Really Done

knowwareman - Apr 13, 2012

I am no longer surprised by the number of people who say, “I’m working on my Green Belt/Black Belt certification, but I’m not sure how to apply Six…

Data Mining
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How to Use Pivot Tables to Mine Your Data

knowwareman - Dec 19, 2011

To succeed at Six Sigma or any process improvement effort, you'll often have to analyze and summarize text data. Most companies have lots of transaction data from…

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How to Track Your Data for Six Sigma Use

knowwareman - Dec 13, 2011

While most companies have too much data, people can always identify something they aren't tracking that they should be tracking. Then they think they have to set…

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Freakonomics and Your Data

knowwareman - Nov 08, 2011

In the August, 2005 issue of BusinessWeek, Michael Hopkins explored the best seller Freakonomics and it's authors' strategy for using data to explore and explain the world.…