Best Practices
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Computer Glitch Costs Millions

knowwareman - Apr 18, 2013

American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to the CEO.Every company relies on computer systems…

Analytics
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Improvement Project for Services; Remember You’re Never Really Done

knowwareman - Apr 13, 2012

I am no longer surprised by the number of people who say, “I’m working on my Green Belt/Black Belt certification, but I’m not sure how to apply Six…

Data Mining
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How to Use Pivot Tables to Mine Your Data

knowwareman - Dec 19, 2011

To succeed at Six Sigma or any process improvement effort, you'll often have to analyze and summarize text data. Most companies have lots of transaction data from…

Analytics
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How to Track Your Data for Six Sigma Use

knowwareman - Dec 13, 2011

While most companies have too much data, people can always identify something they aren't tracking that they should be tracking. Then they think they have to set…

Analytics
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Freakonomics and Your Data

knowwareman - Nov 08, 2011

In the August, 2005 issue of BusinessWeek, Michael Hopkins explored the best seller Freakonomics and it's authors' strategy for using data to explore and explain the world.…