CRM
782 views

Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service

SDC Editor - May 21, 2010

  Hello again everyone-you last heard from me on the Teradata webcast-thanks again for the great feedback. One of the…

Business Intelligence
968 views

Your Friend the Algorithm

PaulBarsch1 - August 14, 2009

With exponential trends of data growth and computational power colliding, the world is literally drowning in data. There’s too much…

Uncategorized
933 views

Rebranding and the Customer Experience

JillDyche - August 5, 2009

In which Jill argues that rebranding is in the eye of the beholder.  “Watch your elbows! Coming through!” The outward…

CRM
703 views

Interview: Rebecca Bucnis on driving the customer experience

brianfarnan1 - April 13, 2009

“Every company that talks to the consumer can improve its marketing and sales revenues simply by cutting back on mass…

Business Intelligence
756 views

Know Me and Be Relevant: What I learned from Disney’s Keynote at NCDM

SDC Editor - April 2, 2009

NCDM 2008 RECAP: Know me and be relevant is just a starting point!From its earliest days, relevance has been the goal for…