Tag: Call Center

AI Technology is Changing Outbound Calling for Better or Worse

Last year, HubSpot published an article on the benefits of using AI…

Sean Mallon Sean Mallon 8 Min Read

Interactive Intelligence Reveals Ambitious Plans for Customer Service

At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased…

RichardSnow RichardSnow 0 Min Read