New Big Data Platform: Gainsight

May 14, 2013

customer retention big dataGainsight, the former JBara Software, has created a big data platform that focuses on customer retention and reducing churn instead of customer acquisition. Gainsight integrates with Salesforce and it uses sales data, surveys, support tickets, usage logs and other sources of customer intelligence to turn customer retention into an automated, data-driven process.(more…)