The Social Web as a Customer Support Channel
I just had an experience that to me, typifies what I expect out of companies these days for product support.…
An App Model Approach to Big Data
According to The American Dialect Society, an app is “the shortened slang term for a computer or smart phone application.”…
Trillion Triple Semantic Database
The Semantic Web captures the semantics, or meaning, of data, and machines are enabled to interact with that meta data.…
Lyza – Supporting Collaborative Process in Decision Making
Lyzasoft's Scott Davis returned to the Boulder BI Brain Trust (BBBT) last Friday with Lyza version 3.0. Here's my key…
Executives Don’t Like Analytics: Why Business Isn’t Data-Driven
The business bestseller lists have showcased several high-profile books featuring case studies of companies enjoying competitive advantage from their cutting-edge…
Making Collaborative BI Happen
Everyone loves to talk about collaboration. It evokes positive associations – teamwork, sharing, and a host of others. And it…
Bidirectional Business Intelligence: What You Need to Know
Historically, business intelligence (BI) has always been about presenting information to users by way of reports, dashboards, and other types…
Business People Are Dumb On Average(s)
Here’s one real-life example of the limits in quantitative thinking observed in an average company, shared with me by Michael…
How Predictive Analytics Can Save Zebras
Predictive analytics can be used to drive brand loyalty, create cross-sell as well as upsell opportunities, predict and manage operations…
What is the Biggest Challenge for Big Data?
Often I think about challenges that organizations face with “Big Data”. While Big Data is a generic and over-used term,…
