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SmartData Collective > Business Intelligence > CRM

CRM

Latest CRM News
From Decision Support to Action Support
Business IntelligenceCRMData MiningPredictive Analytics

From Decision Support to Action Support

I often write about the difference between decision support systems and the kind of systems that result from applying decision…

JamesTaylor
JamesTaylor
5 Min Read
Interview: Rebecca Bucnis on driving the customer experience
CRM

Interview: Rebecca Bucnis on driving the customer experience

“Every company that talks to the consumer can improve its marketing and sales revenues simply by cutting back on mass…

brianfarnan1
brianfarnan1
3 Min Read
Archiving Strategy: Data Relevance
Business IntelligenceCRMData MiningData VisualizationPredictive Analytics

Archiving Strategy: Data Relevance

We often think of the relevance of data when we want to include or exclude it from analysis or process.…

Editor SDC
Editor SDC
6 Min Read
A Different, Very Real, Kind of Social Network - We All Want to Be Part of Something Bigger
Business IntelligenceCRMData MiningPredictive Analytics

A Different, Very Real, Kind of Social Network – We All Want to Be Part of Something Bigger

Today I’m very pleased to interview Comedian, Author and Founder of Improv Everywhere, Charlie Todd. If you don’t know what…

TomAnderson
TomAnderson
8 Min Read
The Cult of Done
CRM

The Cult of Done

This got a chuckle of recognition / agreement out of me. I don't agree with every word -- for example,…

Editor SDC
Editor SDC
1 Min Read
Some Thoughts on Pushing BI Beyond Business Managers
Business IntelligenceCRMData MiningPredictive Analytics

Some Thoughts on Pushing BI Beyond Business Managers

TDWI had an interview with Michael Corcoran of Information Builders recently - Q&A: Pushing BI Beyond Business Managers: TDWI in…

JamesTaylor
JamesTaylor
3 Min Read
More on keeping decisions and processes separate
Business IntelligenceCRMData MiningPredictive Analytics

More on keeping decisions and processes separate

Copyright © 2009 James Taylor. Visit the original article at More on keeping decisions and processes separate.Syndicated from ebizQ Neeli…

JamesTaylor
JamesTaylor
4 Min Read
First Look - Unica
Business IntelligenceCRMData MiningPredictive Analytics

First Look – Unica

A little while ago I got an update from Unica. While Unica may seem like a slightly tangential topic for…

JamesTaylor
JamesTaylor
7 Min Read
Cross-post: It's the economy, stupid.
CRM

Cross-post: It’s the economy, stupid.

I blog in more than one place. I write about mostly tech stuff here -- programming languages and cloud computing,…

Editor SDC
Editor SDC
3 Min Read
A reader asks - how to document decision logic
Business IntelligenceCRMData MiningPredictive Analytics

A reader asks – how to document decision logic

I got an interesting question last week:In you experience do you believe that the rules editors will become self documenting…

JamesTaylor
JamesTaylor
7 Min Read
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Using Product Usage Analytics and Support Data to Build a B2B Product Roadmap
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From Hiring To Payroll: Managing HR Data Across Business Systems -- AI-generated illustration
From Hiring To Payroll: Managing HR Data Across Business Systems
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From Data to Dashboards: 5 Marketing Reporting Automation Software Picks
Big Data Business Intelligence Exclusive
Flat editorial illustration: The article contrasts passive follower totals with a behavioral path from attention and trust to cli
Creator Analytics Beyond Follower Count: Seven Metrics That Measure Audience Behavior
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5 Great Tips for Using Data Analytics for Website UX
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