Getting Value from Your Social Projects?
According to the latest IDC Social Business survey approximately 41% of businesses surveyed have already implemented an enterprise social software…
Social CRM and Customer Advocacy Programs: Case Study
In my previous post titled Loyalty Programs are Passé, how about Customer Advocacy Program?, I highlighted the importance of tracking…
Giving Thanks as an Information Scientist
As a first-generation American who is married to a card-carrying Native American, I celebrate Thanksgiving the traditional way: a day…
Agile BI (What it is, Why it is)
“I told the project development team what I wanted and all they ever do is hiding for 6 months, never…
“We have lots of information technology…We just do not have any information.”
a common problem in many organizations, but a solvable one:-)
Building an Effective Data Warehouse
Within the past 20 years, companies have accumulated multitudes of data from their operations- data that gives them insight into…
Analytics and the art of selling
I saw this interesting McKinsey piece recently – Rediscovering the art of selling – McKinsey Quarterly – Retail & Consumer…
Technology Adoption and ERP Software References
Technology adoption is alive and well within the ERP software community. Vendors and value added resellers are embracing SaaS and…
IronClad Security for the Enterprise
Ray Ozzie, writing at his blog Ozzie.net, captured the essence of a vision, saying “We’re moving toward a world of 1)…
From MIT/Sloan Analytics: The New Path To Value
In 2009 alone, the Earth’s inhabitants created more digital data than it previously had up to that point. The strategies,…