The Intelligent Company
Book Review The Intelligent Company: Five Steps to Success with Evidence-Based Management by Bernard Marr (2010, WIley).
Impress your colleagues with year-end predictions
Why should the smart people have all the fun with year-end predictions? You can issue your own! But don’t delay.…
The “thin edge of the wedge” strategy
Establishing relationships with new users is the hardest part of growing a startup. For consumer products establishing relationships can mean…
The Changing World of Communications
This week in the New York Times an article and a follow on post on the NYT Bits Blog talked…
How to measure Social CRM ROI
One of the question frequently asked about Social CRM or Social Media is What is the ROI? This is a…
Citizen Data Journalism
I've recently praised some mainstream media outlets like the New York Times and New Scientist for leading the charge on…
Predictive Analytics with R, PMML, ADAPA, and Excel
PMML (Predictive Model Markup Language) is the standard language used by all the top analytic vendors (commercial and open-source) to…
You Can Only Engage Through Good Service (& Information)
I know that everyone has had a poor customer service experience at some point; I have had my share –…