Smarter Planet Case Studies: Founded in 1915, Geisinger Health…
Smarter Planet Case Studies: Founded in 1915, Geisinger Health System serves more than two million residents in central and northeastern…
How are Italy and Performance Management Similar?
This past week I have been in Milan and Rome presenting seminars and meeting with Italian customers of my employer,…
The confluence of BI and change management
The tag-line of this blog brings together business intelligence and cultural transformation. While one driver for this is that I…
The Smarter Supply Chain of the Future. Read more on IBM’s…
The Smarter Supply Chain of the Future. Read more on IBM’s inaugural Chief Supply Chain Officer Study.The Smarter Planet tumblelog…
IBM Global Chief Supply Chain Officer Study 2009 View the…
IBM Global Chief Supply Chain Officer Study 2009 View the Smarter Supply Chain Study videoThe Smarter Planet tumblelog is an…
One Step Away
Your customer is one click away from completing the transaction – a sale, reservation, deposit the completion point you’re hoping…
Confused on how to measure voice quality after all? Here is the answer – signal + noise + speech model + analytics = state-of-the-art approach!
Today we would like to propose a yet another concept for voice quality testing and estimation. We believe that a…
Survey: SOA delivering; SOAP out, REST in
State of SOA: SOAP is in, REST is in State of SOA: SOAP is in, REST is in
First Look – EpiAnalytics
I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics…
Everything is a Platform
I spent all day Friday learning how the New York Times aspires to become a platform for a brave new…
