How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Factory-farm words
Read a pile of technology marketing and you quickly assume that you’re alone among those who despise many of the…
Trust, Risk, Reputation and Recommendation on the Web
TR4Web2009 (Trust, Risk, Reputation and Recommendation on the Web) is a workshop that will take place in Riga (Latvia) September…
Left Behind
We’ve blogged in the past about the importance of data security… and like most, I typically think this is a…
Stop Saying PR is Public Relations
In the wake of a blog post yesterday by Seth Godin about the distinction between publicity and PR; that publicity…
Is the Aardvark a Social Animal?
A colleague alerted me to Aardvark, a social search service, scheduled to launch during SXSW, that offers users to ask…
Media Cloud: Watch, Analyze, Learn
A couple of months ago, Tom Tague, who leads the Calais initiative at Thomson Reuters, presented at the New York…
Social Media for Authors, Questions from the Teleseminar Part 3
A few days ago I did a teleseminar for around 400 authors on how to use social media. Prior to…
Making Ads More Interesting…for Users or for Google?
Google annouced today that: We think we can make online advertising even more relevant and useful by using additional information…