Data Mining
1784 views

Using Big Data to Track and Measure Emotion

Call_Journey - November 27, 2015

Emotion trumps the product and the price. But how to capture and measure it?In June, Forrester’s researcher Megan Burns caused a bit of a stir during New…

Data Mining
1389 views

How to Do Data Analytic: A 101 Crash Course for CEOs

Call_Journey - October 28, 2015

You want to join the competitors and start analysing your data, but think it’s too late to ask the basic questions? Worry not, this short compendium will…

Are You Listening to Your Conversations?
Business Intelligence
2183 views
Business Intelligence
2183 views

Are You Listening to Your Conversations?

Call_Journey - March 11, 2015

Today, businesses are stuck. When it comes to listening to the conversations that flow through their voice channel, they’re stuck on sampling and high cost manual monitoring.…