“Business Intelligence is all about supporting business decision.”
How many times have you heard that? It’s become the standard mantra. It is so ubiquitous that I don’t think anyone questions anymore the validity of the statement. It just is. However, this is probably the hardest part to facilitate when building out you business intelligence practice. Facilitating decisions is what makes BI stragetic.
Just what is the business decision? What does a business decision look like?
Elements of a Business Decision:
- Purpose: drive a business outcome – ex: revenue, shareholder value, profitability, market share
- Position: leads a company, division, department
- Point in Time: transition along a process or environment
A typical approach during the business analysis phase for BI is to at business decisions across a business process and where questions are asked to change behavior in that process. Although, the difficulty with this level of granularity is that it is too deep. These transition points are tactical. Intelligence across this process and at these decision points is important, but you don’t get the strategic value of BI at this level. You need to look at the outcome of the process and provide a platform that supports the decision of what to do next. This is the unstated question.
Let’s take an example. Sales management will always want a perspective on the pipeline and forecast. This shows them how they are meeting their numbers quarter to quarter. However, outside of conversion and volume, there are business decisions that sales managers need to make. Should they adjust their territories to capture new opportunity or shore up existing business? Are there changes needed in commissions to incent sales people along certain products and services to improve profitability or revenue? BI can lead sales management with insights that will guide them to optimize their processes and management rather than just data.
Purpose: market share, revenue, profit
Position: sales
Point in Time: aligned to quarterly pipeline and forecast
To align BI to the business decision it is important to include executives in the discussion. Get beyond the reports they want to see and ask the question about how they manage their business. Walk through scenarios of what they ask as changes in the market or the business arise and how information can help them make a decision. The better able you are to see how they manage their business, the more valuable the BI practice will be to supporting the business.
