John Q. Public, Customer Service, and Information Management
I recently had some customer service issues with a few telecommunication companies.…
You Have to Segment Your List
Digital marketing is an effective way to control costs costs and measure…
IT Project Success: There’s Magic In the Middle
I don’t know where I first heard that phrase, or what it…
Virtual Workforce, A Growing Part of the New Normal?
I was talking to the team from DoNanza the other day about…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people…
Going Paperless: When does it work?
I was pleasantly surprised on Sunday when I checked in online for…
Data integration and keeping the decision in mind
Some time ago I was at a warranty conference and there was…
