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SmartData Collective > Business Intelligence > CRM > DIALOG Governance, Change Control and Rules
Business IntelligenceCRMData MiningPredictive Analytics

DIALOG Governance, Change Control and Rules

JamesTaylor
JamesTaylor
2 Min Read
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(Guest post by James Taylor of Decision Management Solutions)

I took some notes from an interesting panel on governance and change control. Panels are always tough to blog so this is a summary of my takeaways not a record of the panel:

  • Executive sponsorship and active evangelism are key
  • Build expertise – centers of excellence – within the groups that are managing rules
  • Start early and iterate the process as you learn more
  • One size will not fit all – be flexible, classify different kinds of rule change and manage them differently
  • Give rule change authority to the people who are expert in the policy
  • People and process matter far more than tools

One interesting question I still have is whether you should be worrying about rule changes or decision changes? Obviously decision changes require rule changes, but where to manage and version the changes?

JT

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James Taylor

CEO, Decision Management Solutions
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James Taylor


I took some notes from an interesting panel on governance and change control. Panels are always tough to blog so this is a summary of my takeaways not a record of the panel:

  • Executive sponsorship and active evangelism are key
  • Build expertise – centers of excellence – within the groups that are managing rules
  • Start early and iterate the process as you learn more
  • One size will not fit all – be flexible, classify different kinds of rule change and manage them differently
  • Give rule change authority to the people who are expert in the policy
  • People and process matter far more than tools

One interesting question I still have is whether you should be worrying about rule changes or decision changes? Obviously decision changes require rule changes, but where to manage and version the changes?


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