Recently, while meeting with one of our clients, they mentioned their desire to provide their customer’s business team with the ability to run ad-hoc reports. This notion spurred me to think about whether or not I thought this was a plan for success. Would having this additional analytics ability help the non-analyst be more effective at getting their job done?
Over the next few days, we’ll be exploring the different stages of maturity that information workers go through as they try to become more effective and efficient at consuming and acting on information. By our reckoning, we figure there are 5 Phases in the maturation cycle:
Phase 1: Tribal Elders
Phase 2: Static Reports
Phase 3: Bigger Static Reports
Phase 4: Ad-hoc reports
Phase 5: Experienced Guide
As we go through the different stages, we’ll discuss the breadth (how wide is coverage of all available information), depth (how deep is the understanding about covered information), reach (how easy is the access to the covered information), the typical user of the analytics method, and the signs that the organization is outgrowing each phase in the model. So, without further ado, let’s get started.
Data Analytics Maturation Phase 1: Tribal Elders
Answers from the Experts
The earliest stage of analytics maturity is one in which the organization relies entirely on the expertise of one or two individuals who use their business savvy to provide analytics. These folks, we’ll call them Tribal Elders, have been around the company for a long time and have “seen it all.” Just like the those “elders” in the movies, they’re wizened leaders who can mash all the data in their head and join it with their experiences to make good decisions. I guess you would say that technically, there are no formal analytics that are performed during this stage. However, everyday, the expert is using their training in the school of hard knocks to observe, analyze, act and advise on what they know to be the best for the business.
On the other hand: No rest for the weary
An organization outgrows this phase when the business becomes complex either through growth or through changing environment (such as variance in market conditions, or the expert leaving the business). All of a sudden, the leaders find themselves in a situation where they can’t scale the decision making quickly enough to continue to drive the business. The huge asset of the expert’s experience has turned into a liability that acts like an anchor on the organization’s maneuverability.
Data Analytics Maturation Phase 2: Static Reports
Answers to questions you know
An organization has reached the second phase when they have realized that they have outgrown their ability to rely wholly on what they can get out of the Tribal Elders to run the company. So they start to write down all the questions they normally ask. They use this list to start to build reports that that can provide answers to those questions that they know. Once completed, the organization now has the ability to enable a broad audience to answer the questions that have been asked on a regular basis.
On the other hand: Surprise!
The limitation of this approach is that the Tribal Elders are still needed to answer the questions that fall out side of the standard “what I know to ask” category. The beginning of the end of this phase happens when an event that was unforeseen occurs that dramatically and negatively impacts performance. The logical question arises “why didn’t we see this coming?” followed by the answer “we didn’t have that data.” The organization then begins the transition to Phase 3.
Key takeaways for analytics Phases 1 & 2:
Next time we’ll discuss the remaining three phases of maturation.
