Tag: customer experience

How Data Analytics Improves Customer Journeys Behind the Scenes

Big data has been highly important to modern organizations. Companies have started…

Philip Piletic Philip Piletic 6 Min Read

Here’s How Big Data Analytics Has Changed the eCommerce Industry

Data is everywhere. We gather and share countless data every moment, in…

Yuvrajsinh Vaghela Yuvrajsinh Vaghela 7 Min Read

6 Steps to Use Big Data to Improve Conversion Rates

Have you got lots of people coming into your website but few…

Diana Deville Diana Deville 8 Min Read

From Transaction to Customer Engagement with Business Analytics

Much of the promise of big data lies not in the ever-increasing…

Brett Stupakevich Brett Stupakevich 6 Min Read

Lessons from the recession: Customer Service Spending Needs to Increase in Social Media and Field Service

  Hello again everyone-you last heard from me on the Teradata webcast-thanks…

Editor SDC Editor SDC 9 Min Read

Your Friend the Algorithm

With exponential trends of data growth and computational power colliding, the world…

PaulBarsch1 PaulBarsch1 5 Min Read

Rebranding and the Customer Experience

In which Jill argues that rebranding is in the eye of the…

JillDyche JillDyche 4 Min Read

Interview: Rebecca Bucnis on driving the customer experience

“Every company that talks to the consumer can improve its marketing and…

brianfarnan1 brianfarnan1 3 Min Read

Know Me and Be Relevant: What I learned from Disney’s Keynote at NCDM

NCDM 2008 RECAP: Know me and be relevant is just a starting…

Editor SDC Editor SDC 9 Min Read