Customer Feedback and Data Analysis: The Keys to a Good Customer Retention Rate
Analytics
127 shares11,626 views
Analytics
127 shares11,626 views

Customer Feedback and Data Analysis: The Keys to a Good Customer Retention Rate

Dana - July 17, 2017

Every company needs to focus on one, a key aspect to keep their business going: retaining customers from one purchase…

Loyalty 101: Are You Tracking The Right Data?
Analytics
89 shares5,182 views
Analytics
89 shares5,182 views

Loyalty 101: Are You Tracking The Right Data?

Larry Alton - July 4, 2017

Loyalty programs are a critical aspect of most business operations, from old-fashioned punch cards and discounts given to “regulars” to…

Big Data
769 views

Crossing the New Chasm – Moving From a Product Focus to Customer Relationships

Gayle Nixon - February 2, 2016

Geoffrey Moore famously documented the technology adoption lifecycle in his book, “Crossing the Chasm”, arguably the bible of technology marketing…

Uncategorized
873 views

Integrating Quality Assurance into Your CRM Operations

Gayle Nixon - June 10, 2015

The quality industry distinguishes between quality assurance and quality control. The quality industry distinguishes between quality assurance and quality control.…

Uncategorized
636 views

Enhance Your CRM Data to Sharpen Your Sales Pitch

DQSteveWebster - April 9, 2015

In the old days, you knew who to contact to make business. There were a few job functions, and a…

Data Management
1076 views

Is Your CRM Data the Elephant in the Room?

martindoyle - December 4, 2014

                   As businesses look to the year ahead, budgets are being finalised and strategy is being discussed. Inevitably, cost savings…

Big Data
905 views

The Only Way to Save Your CRM from Failure

martindoyle - November 5, 2014

The Only Way to Save Your CRM From Failure The Only Way to Save Your CRM From Failure The Customer…

Uncategorized
849 views

How to Customize Salesforce Dashboards

David Hecht - March 5, 2014

In this post I am going to show you how to customize existing Salesforce dashboards, such as those provided in…

Uncategorized
810 views

Deploying CRM, One Step at a Time

workbooks - February 26, 2014

When deploying a CRM system, many organisations enter into the project with unrealistic expectations. In a world of plug and…

Why Bridging the Gap Between ERP and CRM Is Vital and How Big Data Can Help
Analytics
1381 views
Analytics
1381 views

Why Bridging the Gap Between ERP and CRM Is Vital and How Big Data Can Help

anand.smartdata - February 11, 2014

With an increase in technological sophistication on the ERP and CRM systems, there is now a growing need to bridge…