Information Availability: Exploiting the Full Value of Information to Drive Business
Year after year, analyst survey results show that CIOs view their top priority to be aligning with business strategy and objectives while controlling costs. To address the imperative to improve business alignment, many IT organizations have shifted their focus to delivering services rather than technology and to managing these services based on business priorities. To succeed here, IT has been bridging technology silos and assessing service quality from the end userâs perspective. But making sure all IT assets are managed to meet business needs is only part of the challenge.
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