How to Transform Customer Retention with Analytics
Analytics can transform your business. Last time I shared with you how to transform your marketing with analytics. This time…
Chris Bucholtz is Ready to Turn CRM Inside-Out
Martin Schneider was the driving force behind one of the best CRM blogs out there – CRM Outsiders. And although…
Predictive Analytics World New York City Conference Announces Speaker Line-Up
New York City, NY – Predictive Analytics World, the business-focused event for predictive analytics professionals, managers and commercial practitioners, today…
The Butterfly Effect and Data Quality
I just wrote a paper called the ‘Butterfly Effect’ of poor data quality for Talend.
Some Thoughts on Using Analytics About Your Staff to Improve Customer Treatment
Some time ago I wrote piece about Talent Analytics. After some discussions with them I realized that my thinking about…
Customer Data Integration – Separating the Hype from the Reality
There is a lot of buzz in the industry about the emerging class of customer data integration software that businesses…
Goals and Metrics – Measuring Customer Engagement on the Web
The notions of web presence and customer engagement aren’t new -- but are gaining in interest as web presence expands…
Use of Analytics in Business Verticals
In the last posts we saw how Analytics has become mainstream & how it is different from the Business Intelligence.
The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support…
First Look – G Stat
G-Stat is a privately held Israeli company focused on advanced analytical and data mining solutions. The founder of G-Stat began…
