A Company is like a Sphere
Where do these great analogy ideas come from? Full credit - I got this one from a speaker at the…
The Fragility of Knowledge
In his excellent book The Black Swan: The Impact of the Highly Improbable, Nassim Nicholas Taleb explains: “What you don’t…
Present for the past
A question from Sabir Hasan in Saudi Arabia: I have always been facing a confusion between past and present in…
A Performance Management Road Trip – Are We There Yet?
Everyone is familiar with the relentless question from children in a car’s back seat during a long road trip impatiently…
Sum / Amount
Teresa from Hong Kong asks: I would like to know the difference between the words “sum” and “amount”. They have…
Putting predictive analytics to work at Infinity Insurance
Copyright © 2009 James Taylor. Visit the original article at Putting predictive analytics to work at Infinity Insurance.I am giving…
Meeting Customers Where They Are: When Social Media Misses the Mark
Don’t look now, but I’m about to marginalize social media for CRM. For those of you still reading, I’d like…
False Relationships
A close relative of the phishing scam (see yesterday’s post) is a pharming site. Like the phishing emails, these sites…
Better customer service, better results with predictive analytics
I recently hosted a webcast for Smart Data Collective titled “Putting Customer Value to Work: What Predictive Analytics Can Do…
Predictive is the new black
I was having a chat last Friday with my friend and fellow blogger Michael Krigsman about crowdsourcing and wisdom of…
