PALO ALTO, California, July 7, 2011 — Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), today announced a free on-demand webinar series led by noted linguistics expert Dr. David Bean. Holding more than six patents related to text analytics, Bean offers answers to the most pressing questions enterprise organizations are asking about the important details that make a text analytics solution practical in real-world implementations.
“Due to popular demand for our recent Text Analytics 101 Webinar, we put together this on-demand series and are thrilled to have Dr. Bean continue the discussion,” said Rebecca MacDonald, vice president of marketing at Attensity.
The series is split into several short, 10-15 minute topics to make it easy for listeners to fit the webcasts into their busy schedules, including:
o Introduction to Natural Language Processing (NLP) and Exhaustive Extraction™
o Focus on Facts vs. Triples, determining relationships in text
o Detecting subtleties in meaning with Voice Tags,
o Interpreting social slanguage”
o Combining (structured and unstructured data in the enterprise data warehouse
o Comparing internal and external data for issue trending and early warning
o Use cases on fraud detection and integration with predictive analytics
About Attensity
Attensity™ helps the world’s leading brands leverage customer conversations as a business asset. Using Attensity’s integrated suite of customer analytics and response applications, organizations can tap the wealth of data stored in both internal and online sources, and use that information to improve the customer experience with their brands. Attensity’s award-winning Customer Experience Management (CEM) solutions are built on a massively scalable text analytics platform that enables organizations to listen, analyze, relate and act on customer conversations, no matter where they take place. From its headquarters in Palo Alto, Calif., and Kaiserslautern, Germany, Attensity is powering the customer experience strategies of companies such as Charles Schwab, Citigroup, HP, JetBlue, Lloyd’s Banking Group, Siemens, Starwood Resorts, Travelocity and Whirlpool. Visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.
©2011 Attensity Group. Attensity and Exhaustive Extraction are trademarks of Attensity Group in the United States and/or other countries.
