New for 2011: Standardizing the Definition of View-through
It has been over 17 years since the advent of the Netscape…
Raising the Bar
The dynamics of community are changing expectations. Exposure to higher community standards…
Data preprocessing for clustering: survey
The University of Jena (Germany) is currently working on preprocessing for clustering.…
Why is there so little innovation in cloud hardware?
With the explosion of data and the need to make sense out…
KLM Surprise: Is it Social CRM?
Here’s a great Social Media Customer Engagement Case Study – Royal Dutch…
Getting Value from Your Social Projects?
According to the latest IDC Social Business survey approximately 41% of businesses…
Social CRM and Customer Advocacy Programs: Case Study
In my previous post titled Loyalty Programs are Passé, how about Customer…
Giving Thanks as an Information Scientist
As a first-generation American who is married to a card-carrying Native American,…
