What does the email address say about the customer?
A recent article on TechCrunch discussed the fact that Gmail recently passed…
Interview: Korhan Yunak on customer value management
The telecommunications industry can track customer behavior in many ways. So it’s…
Hidden Talents of Imaginary Friends
"Imaginary friends" is the term Nancy White has used to describe the…
Day Job: System Dynamics and Cash Management
Nice writeup by Robin Bloor on a project that I am involved…
Because it’s Friday: United States of Obesity
Reader BR pointed me to a, er, unique representation of the proportion…
Hailing Frequencies Open
“This is Captain James E. Harris of the Data Quality Starship Collaboration...”…
The Geography of Telecommunications Marketing
Years ago, when I was helping start up a local phone company…