Consumerization Revisited: Why Aesthetics Matter
I’ve been an advocate of the consumerization of BI for a number of years. Business Discovery platforms like QlikView that…
Adaptive Planning “Suitens” Its Offering
For four years Adaptive Planning has been building out its cloud-based financial software. Starting with budgeting, planning and forecasting, it added analytics,…
The Enterprise Brain
In his 1938 collection of essays, World Brain, H. G. Wells explained that “it is not the amount of knowledge that…
Will Big Data Mark the End of the Market Research Industry?
Big data is disrupting the world, society and all industries. One industry that will definitely notice these waves of change…
Smarter Agent Performance Management
I read a lot these days about how companies should pay more attention to contact center agent or customer service…
Computer Glitch Costs Millions
American Airlines suffered a computer outage due to a software problem in both their main and backup systems, according to…
The Amateur Data Scientist and Her Projects
With so much data available for free everywhere, and so many open tools, I would expect to see the emergence…
Tracking Google Adwords Results in Salesforce: A How-To Guide
This post explores a simple way to see Google Adwords results inside of Salesforce, using Google Analytics Campaign tags. To…
The Future of Customer Service
The best part of my job is that I get to talk to people, lots and lots of people. I…
