Is NPS the Best Measure of Customer Experience?
Recently my colleague Tony Cosentino wrote an analyst perspective asserting that big data analytics will displace net promoter score (NPS) for…
Moving Target: Cybersecurity and Integrated Managed Services
Cybersecurity continues to encompass the pressing need for detailed, broad and varied solution capabilities. Implementing, maintaining and updating comprehensive cybersecurity…
Data Management and the Customer Interaction
This is the final blog of a 4 part series on how data management is impacting the role of the…
Data Breach Lawsuits Revived: Court Turns in Favor of Consumers
A data breach may be in the news one week and out the other, but the real lasting business impact…
The Salient Aspects of Big Data Management
Throughout history men have acted in the best interests of their fellow man and become pioneers of many innovative ideas.…
Content Analysis and the Internet of Things: Never Leave the Fridge Door Open Again?
Take objects in your daily life. Now, equip them with technology that allows them collect data and to communicate with…
The Ultimate Beginner’s Guide to Data Quality and Business Intelligence
The Ultimate Beginner’s Guide to Data Quality and Business IntelligenceToday’s marketers are becoming technically savvier. The Ultimate Beginner’s Guide to…
Attackers Are in Your Network: Leverage Big Data to Get Them Out
In a survey by the SANS Institute, 55 percent of respondents said that up to 30 percent of their security…
How Big Data and Analytics Are Changing Football
The use of data in football (or soccer as my American friends prefer to call it) - the most popular…
Connecting the Cyber-Threat Dots Through Big Data
The managed security services market has been in play for more than a decade. Not surprisingly, it continues to show…