Jira Service Management vs Zendesk: What Are the Differences?
In the world of ticket management solutions, two prominent names consistently stand out: Jira Service Management vs Zendesk. These platforms…
Serving Customers with Virtual Reality in the Metaverse
Generative AI is having a huge impact on the customer service profession. One study estimates that the market for AI…
AI Technology is Invaluable for Cybersecurity
AI poses a number of benefits and risks for modern businesses. One of the most striking examples is in the…
5 AI Tools for Rocking Business Presentations
There are a lot of articles on making presentations about AI technology, such as this article from Medium. However, AI…
The Art of Conversation: Enhancing Chatbots with Advanced AI Prompts
In the vast realm of technology, chatbots have emerged as a revolutionary tool, bridging the gap between humans and machines.…
The Ethical Implications of Cryptocurrency: Balancing Innovation with Responsibility
The blockchain market was worth over $7 billion last year and is growing sharply every year. One of the reasons…
How Technology is Impacting a Variety of Careers in Healthcare
Digital technology can be incredibly disruptive— particularly in terms of how people do their jobs. The healthcare industry is certainly…
Welcome To The Digital Age: BI Meets Social Media
More companies are turning to data analytics technology to improve efficiency, meet new milestones and gain a competitive edge in…
Evolution of Home Lifts and Other Smart Home Technology for Seniors
I write about big data and AI technology for a living. However, I also live with older parents, which has…
The Role of IT Consulting for Data-Driven Businesses
Many businesses use big data technology to bolster efficiency. One study from Zappia found that 97.2% of companies say that…