One Step Away
Your customer is one click away from completing the transaction – a sale, reservation, deposit the completion point you’re hoping…
Confused on how to measure voice quality after all? Here is the answer – signal + noise + speech model + analytics = state-of-the-art approach!
Today we would like to propose a yet another concept for voice quality testing and estimation. We believe that a…
First Look – EpiAnalytics
I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics…
Everything is a Platform
I spent all day Friday learning how the New York Times aspires to become a platform for a brave new…
HealthMiner, an application that analyzes patient data, was…
HealthMiner, an application that analyzes patient data, was developed as part of a joint project between IBM Research and the…
“Computational Biology and Medical Informatics research at IBM spans pattern recognition in…”
“Computational Biology and Medical Informatics research at IBM spans pattern recognition in sequences, structures and processes, the studying of systems…
Managing the Soft Bounce- The New Reputation Indicator
I recently read an article by Dela Quist of Alchemy Worx in the UK DMA Newsletter about the evolving definition…
Forrester on event processing and business rules
Copyright © 2009 James Taylor. Visit the original article at Forrester on event processing and business rules.Last month Mike Gualtieri…
Business intelligence—and its predecessor concepts…
Business intelligence—and its predecessor concepts decision support, executive information systems, and so forth—have been circulating for several decades in business.…