Using Decision Management to Make Sure Your Agents Can Handle Any Call
I got an invite to a webinar on this topic the other…
Racing to Deliver You the Latest Insights
The Q2 issue of the award-winning Teradata Magazine Online is now available!…
Will Bollywood take the shine off Communications revenue? Competing in Media & Communications with data-driven analytics
The movie industry, recognised around the world with the names of Hollywood…
The U.S. International Strategy for Cyberspace
Cyberspace is interconnected technology. It is everywhere. It is an ecosystem with…
The Butterfly Effect and Data Quality
I just wrote a paper called the ‘Butterfly Effect’ of poor data…
Using Historical Data to Justify BI Investments – Part III
This article completes the three-part series which started with Using historical data…
Business Intelligence? Yes Minister!
I recently watched an episode of the classic BBC series ‘Yes, Minister’.In…