Want Magic? Spill the Secrets of Your Black Box
With the rise of cloud computing, itâs easy to get the impression customers donât care how a particular process or product worksâthat they only care about results. And the process of hidingâblack boxingâthe inner components of a product or service, definitely makes sense when competitors are snooping for clues. However, in the name of transparency, giving customers a âwindow viewâ of your daily processes might just be the key differentiator youâve been seeking.(more…)
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