Customer Service, the New Marketing in the Era of the Social Customer
Okay, I'm not the first person to write about this idea, but…
The Social Customer Bill of Rights
The social web has empowered and changed behavior and in general is…
Novell Pulse: Real-time Enterprise Collaboration?
I had the opportunity to spend some time with the Novell Pulse…
From e2.0 to Social Business
We're in the early stages of a significant business transformation brought about…