Is Big Data the Saviour of the Aging Telecommunications Industry?

Big data is helping telecom companies reduce costs, minimize the need for customer support and deliver higher quality service.

Sean Parker
July 26, 2019
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The telecommunications industry could benefit from big data more than almost any other business. However, it has been slow to invest in machine learning and other big data tools, until recently. A 2017 analysis by MapR showed that telecommunications industries can benefit from big data more than almost any other company.

Big Data Leads to New Breakthroughs in Telecom Products

Comarch is known around the world, as a trusted, innovative provider of IT products and services in sectors as varied as healthcare, finance, automotive, retail, transport and logistics, to name just a few. Comarch has its roots in the telecom sector, where it continues to thrive, develop and has been delivering advanced products for telecommunications clients globally, since 1993. Many years of experience make it possible for Comarch to help telecom and digital service providers innovate and automate their processes to effectively face new technologies such as artificial intelligence, 5G, the Internet of Things, and more.

They are one of the companies that is proving to be a pioneer in big data for telecom. The benefits of services like those provided by Comarch cannot be overstated. One case study showed that big data reduced the need for telecom support staff by 55%. Other case studies have shown similar findings.

Here are some of the reasons Comarch is a leading innovator in big data for telecommunications products.

A growing portfolio

As Comarch has grown, its portfolio of products for telecommunications service providers has also expanded and evolved. The products and services offered in Comarch’s telco OSS/BSS portfolio cover every aspect of successful network operations and maintenance for providers in the 21st century and – thanks to the “future-proof” philosophy built in to the company’s research and development programs – beyond.

Helping clients maximize the potential of the Internet of Things, Comarch provides a comprehensive ecosystem of IoT products that can handle connectivity and IoT solution management, alongside advanced analytics and IoT billing.

Reinventing telecoms with the customer at the heart of operations

Comarch’s portfolio also includes products for telecommunications clients seeking to reinvent their networks to take advantage of 5G technology. These products include full zero-touch network provisioning and real-time OSS SDN/NFV orchestration, delivering high-end self-organizing network capabilities, as well as important service and resource orchestration functionalities. In addition, resource management (OSS) products cover all aspects of network handling, including planning and design, auto-discovery and reconciliation, configuration management, real-time inventory management, and network consolidation (planning a “golden grid network”) for mergers and acquisitions.

Thanks to experience in the telecommunications industry, gained over many years, Comarch understands the value of customer focus. That’s why the company’s products for telecommunications providers include intelligent assurance and analytics tools for customer experience management, OSS service desk, integrated assurance and OSS/BSS data analytics. On top of that, the company’s portfolio features a full suite of service design and fulfillment products, alongside field service management, service inventory, digital sales, customer care and data management tools.

From the BSS perspective, Comarch’s portfolio of products for telecommunications covers tools for both retail and enterprise (B2B) billing, charging and revenue management, a self-enablement platform, and sales/ordering tools. Enterprise clients in particular will benefit from Comarch’s set of products optimized just for them, including an enterprise product catalog, digital/wholesale billing, and revenue/partner management tools.

Help when you need it most

Finally, it’s worth mentioning that Comarch offers a range of professional services to support its products. From business service consulting to managed services, project delivery and OSS/BSS or cloud transformation, Comarch are here to help.

Big Data is Making a Major Imprint on the Telecom Industry

The telecommunications industry may have been slow to embrace the beauty of big data, but it is making up for lost time. Big data is helping telecom companies reduce costs, minimize the need for customer support and deliver higher quality service.

More information:

Read more about Comarch products for telecommunications: https://www.comarch.com/telecommunications/