Designing and implementing a web-based warranty system
Copyright © 2009 James Taylor. Visit the original article at Designing and implementing a web-based warranty system.Frank Kozlowski of Kohler…
Looking upstream for warranty cost savings
Copyright © 2009 James Taylor. Visit the original article at Looking upstream for warranty cost savings.Kjell Hammerstrom of Sun presented…
Quality and warranty cost reduction strategies
Copyright © 2009 James Taylor. Visit the original article at Quality and warranty cost reduction strategies.Jim Johnson of IBM gave…
How Social Media is Changing CRM
If your company hasn’t figured out how to leverage social media for it’s CRM efforts you’re missing a huge opportunity.On…
Designing performance measurements to identify and reduce warranty waste
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In…
Factory-farm words
Read a pile of technology marketing and you quickly assume that you’re alone among those who despise many of the…
Trust, Risk, Reputation and Recommendation on the Web
TR4Web2009 (Trust, Risk, Reputation and Recommendation on the Web) is a workshop that will take place in Riga (Latvia) September…
Left Behind
We’ve blogged in the past about the importance of data security… and like most, I typically think this is a…
Stop Saying PR is Public Relations
In the wake of a blog post yesterday by Seth Godin about the distinction between publicity and PR; that publicity…
Is the Aardvark a Social Animal?
A colleague alerted me to Aardvark, a social search service, scheduled to launch during SXSW, that offers users to ask…
