By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
SmartData Collective
  • Analytics
    AnalyticsShow More
    predictive analytics in dropshipping
    Predictive Analytics Helps New Dropshipping Businesses Thrive
    12 Min Read
    data-driven approach in healthcare
    The Importance of Data-Driven Approaches to Improving Healthcare in Rural Areas
    6 Min Read
    analytics for tax compliance
    Analytics Changes the Calculus of Business Tax Compliance
    8 Min Read
    big data analytics in gaming
    The Role of Big Data Analytics in Gaming
    10 Min Read
    analyst,women,looking,at,kpi,data,on,computer,screen
    Promising Benefits of Predictive Analytics in Asset Management
    11 Min Read
  • Big Data
  • BI
  • Exclusive
  • IT
  • Marketing
  • Software
Search
© 2008-23 SmartData Collective. All Rights Reserved.
Reading: 4 Ways Data Can Help Increase KPIs For Dispatch Teams
Share
Notification Show More
Latest News
ai software development
Key Strategies to Develop AI Software Cost-Effectively
Artificial Intelligence
ai in omnichannel marketing
AI is Driving Huge Changes in Omnichannel Marketing
Artificial Intelligence
ai for small business tax planning
Maximize Tax Deductions as a Business Owner with AI
Artificial Intelligence
ai in marketing with 3D rendering
Marketers Use AI to Take Advantage of 3D Rendering
Artificial Intelligence
How Big Data Is Transforming the Maritime Industry
How Big Data Is Transforming the Maritime Industry
Big Data
Aa
SmartData Collective
Aa
Search
  • About
  • Help
  • Privacy
Follow US
© 2008-23 SmartData Collective. All Rights Reserved.
SmartData Collective > Big Data > Data Collection > 4 Ways Data Can Help Increase KPIs For Dispatch Teams
Data CollectionMarketing

4 Ways Data Can Help Increase KPIs For Dispatch Teams

Brad Lowrey
Last updated: 2020/11/21 at 10:15 PM
Brad Lowrey
8 Min Read
ways data can help increase kpis
SHARE

No matter what industry you?re in, it goes without saying that your company should always be looking to improve. You probably have a number of key performance indicators (KPIs), that you?re constantly trying to hit. Then, every time you do, you make these goals a little bit loftier, so you?re regularly improving. Of course, when you?re in the home-service industry, this is almost always a lot easier said than done. With so many priorities to juggle, even something as important as KPIs can easily fall by the wayside.

Contents
4 Ways Data Will Help Your Dispatch Teams Hit More KPIs1. Grow Sales2. Decrease Costs3. Increase Customer Retention4. Improve RevenuesFinal Thoughts: Leverage the Power of Dispatch Software to Reach Greater KPIs

4 Ways Data Will Help Your Dispatch Teams Hit More KPIs

Fortunately, it doesn?t have to be that way. Even the busiest of dispatch teams don?t have to sacrifice ambitious goals just to stay focused on their day-to-day obligations. It doesn?t have to be one or the other. In fact, the solution to both is simply utilizing data. Here?s how this powerful resource can help your company?s dispatch team work toward increased KPIs on a daily basis.

1. Grow Sales

Without a doubt, one of the most important KPIs your company has to go after is sales. Grow your sales and, unless costs grow with them, you?ll see greater profits, too. In the home service industry, the fastest way to achieve more sales is to book more appointments. This is only possible with the right data, though. In fact, without the right data, trying to book more appointments could quickly cost your company instead of adding to its bottom line. When dispatch teams can accurately determine where your employees are at any given time, it is much easier for them to book more sales. Instead of putting off an appointment until further out into the future ? a decision that might convince a customer to go elsewhere ? the dispatch team will know when someone is in the area who can stop by immediately.

2. Decrease Costs

Overhead is a major concern for most small business owners. 23% of SMB owners reported that budget constraints were their biggest concern this past year. As we touched on above, more sales is great, but if overhead grows with those impressive figures, that?s not quite as exciting. So, how can your dispatch team effectively use data to keep those costs at bay? The first way is by knowing exactly where each member of the team is at all times, which will allow them to book service people who are closest to the client for newly-scheduled jobs. Whenever possible, you want the fastest route possible, not just because it helps ensure they?ll be on time but also because it will cut down on gas. You might not notice the savings on a daily ? or even weekly ? basis, but they?ll add up over time. The second is by knowing which employees are best suited for which jobs. Everyone knows that it?s important to assess ?job fit? when hiring employees, but what about afterward? Are you actively determining which members of your team are best suited for each service your company provides? Doing so can go a long way toward cutting costs. By referencing data to pick the worker who is best able to handle the particular job efficiently, you?ll be able to assign them to another job much sooner. More importantly, their expertise will make the customer happier, which leads to our next important KPI.

More Read

How Big Data Is Transforming the Maritime Industry

How Big Data Is Transforming the Maritime Industry

Utilizing Data to Discover Shortcomings Within Your Business Model
Small Businesses Use Big Data to Offset Risk During Economic Uncertainty
The Importance of Data-Driven Approaches to Improving Healthcare in Rural Areas
How Big Data Is Transforming the Renewable Energy Sector

3. Increase Customer Retention

Customer satisfaction has become more important than ever, especially for small businesses that often heavily rely on referral business. Consider these customer satisfaction statistics for a better understanding of just how big a role they play and why it’s important to know how to achieve customer satisfaction:

  • 87% of customers share good experiences they had with companies
  • 33% share these good experiences with at least five people
  • 95% of customers tell others about bad experiences they had with companies
  • 54% share these bad experiences with at least five people
  • 38% of customers will share positive experiences on social media
  • 45% will share negative experiences
  • 88% of customers have made buying decisions that were influenced by online reviews

You could also make the case that better scheduling practices will lead to better employee retention, as well. Scheduling changes are common but can also be a hectic occurrence for workers. Providing as much transparency as possible, so they?re able to better anticipate these changes could go a long way toward employee satisfaction.

4. Improve Revenues

If you do all of the above well, the natural result will be increased revenues, arguably the most important KPI there is. After all, if your efforts aren?t improving your annual revenues, are they really worth it? Dispatch teams can use data for other revenue-specific improvements, too. For example, this macro-level view will help them learn more about your customers, which can help them identify better pricing, forecasting, and trends. In short, they?ll have a better sense of what services your customers want, when they tend to want them, and what they?re willing to pay for them. In turn, this kind of data can help you improve your sales, customer retention, and overall savings.

Final Thoughts: Leverage the Power of Dispatch Software to Reach Greater KPIs

Finally, tracking progress toward KPI will be much easier if you have the right tools. Dispatch software is a perfect example. Specifically, you want a platform that supports a user-friendly dashboard that gives your team complete visibility, so they can anticipate delays and find available openings for new bookings. For one thing, this will help your business stay on top of your workers? schedules at all times. This means no more surprises and no more missed opportunities. It also means you?ll have easy access to this information when you?re looking for places to improve. Better still, choose a platform that also helps with scheduling, reporting, inventory, and other essential tasks. By having these all synched together, you?ll have more than enough data to continuously reach important KPIs over and over. If data is the fuel you need for your dispatch team to achieve greater results, then software is the engine that will put it to work.

TAGGED: big data, data, data analytics, data marketing, digital marketing, kpi, kpis
Brad Lowrey January 4, 2019
Share this Article
Facebook Twitter Pinterest LinkedIn
Share
By Brad Lowrey
Follow:
Brad is an assistant editor at ChamberofCommerce.com. He is an expert copywriter with over 10 years experience writing about business subject like productivity, HR, marketing and leadership.

Follow us on Facebook

Latest News

ai software development
Key Strategies to Develop AI Software Cost-Effectively
Artificial Intelligence
ai in omnichannel marketing
AI is Driving Huge Changes in Omnichannel Marketing
Artificial Intelligence
ai for small business tax planning
Maximize Tax Deductions as a Business Owner with AI
Artificial Intelligence
ai in marketing with 3D rendering
Marketers Use AI to Take Advantage of 3D Rendering
Artificial Intelligence

Stay Connected

1.2k Followers Like
33.7k Followers Follow
222 Followers Pin

You Might also Like

How Big Data Is Transforming the Maritime Industry
Big Data

How Big Data Is Transforming the Maritime Industry

8 Min Read
utlizing big data for business model
Big Data

Utilizing Data to Discover Shortcomings Within Your Business Model

6 Min Read
big data use in small businesses
Big Data

Small Businesses Use Big Data to Offset Risk During Economic Uncertainty

7 Min Read
data-driven approach in healthcare
Analytics

The Importance of Data-Driven Approaches to Improving Healthcare in Rural Areas

6 Min Read

SmartData Collective is one of the largest & trusted community covering technical content about Big Data, BI, Cloud, Analytics, Artificial Intelligence, IoT & more.

giveaway chatbots
How To Get An Award Winning Giveaway Bot
Big Data Chatbots Exclusive
AI and chatbots
Chatbots and SEO: How Can Chatbots Improve Your SEO Ranking?
Artificial Intelligence Chatbots Exclusive

Quick Link

  • About
  • Contact
  • Privacy
Follow US

© 2008-23 SmartData Collective. All Rights Reserved.

Removed from reading list

Undo
Go to mobile version
Welcome Back!

Sign in to your account

Lost your password?