Basking in a dashboard’s warm glow
When some people look at dashboards, they want to see patterns but not reasons. âThey donât want to read the fine print,â said one attendee in Lyndsay Wiseâs dashboards seminar at Enterprise Data World in San Francisco yesterday. Thatâs what the man learned in one data-quality project for a human resources department.
He was frank enough to call drill-down âthe fine printâ â the suggestion that the âwhy?â is just noise. He escaped before I could find out more.
Had his complacent users been victims of abusive parents or bad teachers? Iâve worked with such users. I trust them, I like them, and most businesses couldnât do without them. But I still wonder about them, as some of them might wonder about me.
One reason for the hesitation about âfine printâ: we have too much data. We know that. Tom Davenport ponders the overwhelmingness of it all in his blog today. Neil Raden probably wrote about this 15 years ago. Casual users feel it more and more.
For the overwhelmed, thereâs the palliative dashboard. It works the way Mozart does for who canât tell Mozart from Schmozart: knowing itâs Mozart makes them feel good. The palliative dashboard is contrary to…
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