Other characteristics of decision-centric organizations

Decision-centric organizations also focus on automating, not just supporting, decisions. They use this focus to develop simpler, standard processes and to become more event-driven. With decisions at the forefront, organizations need to change their thinking about automation. Instead of regarding information systems as simple stores of information that people use, they need to regard them as action-oriented partners in running the business. This means automating decisions as much as possible so that decisions are executed quickly and accurately by information systems whenever they are needed. Encapsulating business knowledge, the regulations and policies that must be followed and more in their information systems, organizations can reduce costs, improve consistency and put people to work on higher value activities.

Few if any organizations are going to be able to automate 100% of their operational decisions. Most, in fact, will not want to do so…

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