By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
SmartData Collective
  • Analytics
    AnalyticsShow More
    data analytics in sports industry
    Here’s How Data Analytics In Sports Is Changing The Game
    6 Min Read
    data analytics on nursing career
    Advances in Data Analytics Are Rapidly Transforming Nursing
    8 Min Read
    data analytics reveals the benefits of MBA
    Data Analytics Technology Proves Benefits of an MBA
    9 Min Read
    data-driven image seo
    Data Analytics Helps Marketers Substantially Boost Image SEO
    8 Min Read
    construction analytics
    5 Benefits of Analytics to Manage Commercial Construction
    5 Min Read
  • Big Data
  • BI
  • Exclusive
  • IT
  • Marketing
  • Software
Search
© 2008-23 SmartData Collective. All Rights Reserved.
Reading: It’s All About KPIs, Whatever You’re Trying to Achieve…
Share
Notification Show More
Latest News
big data mac performance
Data-Driven Tips to Optimize the Speed of Macs
News
3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows
3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows
Artificial Intelligence
data analytics in sports industry
Here’s How Data Analytics In Sports Is Changing The Game
Big Data
data analytics on nursing career
Advances in Data Analytics Are Rapidly Transforming Nursing
Analytics
data analytics reveals the benefits of MBA
Data Analytics Technology Proves Benefits of an MBA
Analytics
Aa
SmartData Collective
Aa
Search
  • About
  • Help
  • Privacy
Follow US
© 2008-23 SmartData Collective. All Rights Reserved.
SmartData Collective > Business Intelligence > It’s All About KPIs, Whatever You’re Trying to Achieve…
Business Intelligence

It’s All About KPIs, Whatever You’re Trying to Achieve…

Timo Elliott
Last updated: 2009/05/07 at 3:55 PM
Timo Elliott
5 Min Read
SHARE

Here’s a quick selection of articles from just the last couple of weeks that show that performance management and key performance indicators are becoming mainstream in a variety of areas:

Contents
SAP And Enterprise SupportSAP And Enterprise SupportGross National HappinessMeasuring Government MinistersStopping Yourself From Being Too Self-Righteous

SAP And Enterprise Support

SAP has agreed a set of key performance indicators with its user group SUGEN, in order to measure the effectiveness of the controversial SAP Enterprise Support services introduced last year. And there’s real skin in the game: SAP has agreed to postpone scheduled price increases until the targeted improvements measured by the SUGEN KPI Index are met.

The KPI Index, defined after discussions with customers, is calculated on KPIs in four categories: business continuity, business process improvement, protection of investment, and total cost of operations.

“We are convinced that SAP Enterprise Support delivers unparalleled value to all customers and, as a demonstration of our commitment, we will provide tangible reductions in their operational costs on a defined schedule,” said Léo Apotheker, co-CEO, SAP AG

More Read

3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows

3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows

5 Proven Tips for Utilizing AI with PPC Advertising in 2023
5 Ways AI Technology Has Disrupted Website Development
Fortifying Enterprise Digital Security Against Hackers Weaponizing AI
10 Ways How Artificial Intelligence Is Changing the Content Writing Landscape

“SAP’s goal to provide a rating of application support via key performance indicators is innovative and challenging,” said Peter Wesche, research director, Gartner.…

Here’s a quick selection of articles from just the last couple of weeks that show that performance management and key performance indicators are becoming mainstream in a variety of areas:

SAP And Enterprise Support

SAP has agreed a set of key performance indicators with its user group SUGEN, in order to measure the effectiveness of the controversial SAP Enterprise Support services introduced last year. And there’s real skin in the game: SAP has agreed to postpone scheduled price increases until the targeted improvements measured by the SUGEN KPI Index are met.

The KPI Index, defined after discussions with customers, is calculated on KPIs in four categories: business continuity, business process improvement, protection of investment, and total cost of operations.

“We are convinced that SAP Enterprise Support delivers unparalleled value to all customers and, as a demonstration of our commitment, we will provide tangible reductions in their operational costs on a defined schedule,” said Léo Apotheker, co-CEO, SAP AG

“SAP’s goal to provide a rating of application support via key performance indicators is innovative and challenging,” said Peter Wesche, research director, Gartner. “The extensive benchmarking phase and mapping of key performance indicators to business value will allow customers to fully understand the benefits of a comprehensive support program.”

Gross National Happiness

The New York Times reports today that the tiny nation of Bhutan has put together a sophisticated set of indicators to try to measure “gross national happiness”:

“…the Bhutanese produced an intricate model of well-being that features the four pillars, the nine domains and the 72 indicators of happiness.

Specifically, the government has determined that the four pillars of a happy society involve the economy, culture, the environment and good governance. It breaks these into nine domains: psychological well-being, ecology, health, education, culture, living standards, time use, community vitality and good governance, each with its own weighted and unweighted G.N.H. index.”

And it’s not as daft as it sounds – as the New York times reported several years ago, average happiness in many countries has hit a plateau even as median incomes have risen. Governments have always taken account of many different considerations when determining policy. To a certain extent, “gross national happiness” is just another way of looking at what voters want when they are looking to elect their democratic officials.

Measuring Government Ministers

Malaysia’s prime minister has announced that his government’s cabinet ministers and civil servants will be measured on KPIs, as part of his “1Malaysia” plan. Many other countries around the world, of course, have already implemented various types of performance-based budgeting, based on achieving a variety of social KPIs.

Stopping Yourself From Being Too Self-Righteous

The New York Times also has an article today about “self-righteousness”. Studies show that we’re hopeless at estimating our own willingness to do what’s morally right, but pretty good at estimating what other people will do. It’s not technically about KPIs, but if we regularly measured the delta between our expectations and what actually happens, we might get better at estimating our own real-life behavior!

[Post to Twitter] Was this interesting? Share with others on Twitter with automatic URL shortening! 

Timo Elliott May 7, 2009
Share this Article
Facebook Twitter Pinterest LinkedIn
Share

Follow us on Facebook

Latest News

big data mac performance
Data-Driven Tips to Optimize the Speed of Macs
News
3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows
3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows
Artificial Intelligence
data analytics in sports industry
Here’s How Data Analytics In Sports Is Changing The Game
Big Data
data analytics on nursing career
Advances in Data Analytics Are Rapidly Transforming Nursing
Analytics

Stay Connected

1.2k Followers Like
33.7k Followers Follow
222 Followers Pin

You Might also Like

3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows
Artificial Intelligence

3 Ways AI Has Helped Marketers and Creative Professionals Streamline Workflows

6 Min Read
ai in ppc advertising
Artificial Intelligence

5 Proven Tips for Utilizing AI with PPC Advertising in 2023

10 Min Read
ai in web design
Artificial Intelligence

5 Ways AI Technology Has Disrupted Website Development

7 Min Read
Digital Security From Weaponized AI
Security

Fortifying Enterprise Digital Security Against Hackers Weaponizing AI

11 Min Read

SmartData Collective is one of the largest & trusted community covering technical content about Big Data, BI, Cloud, Analytics, Artificial Intelligence, IoT & more.

AI and chatbots
Chatbots and SEO: How Can Chatbots Improve Your SEO Ranking?
Artificial Intelligence Chatbots Exclusive
AI chatbots
AI Chatbots Can Help Retailers Convert Live Broadcast Viewers into Sales!
Chatbots

Quick Link

  • About
  • Contact
  • Privacy
Follow US

© 2008-23 SmartData Collective. All Rights Reserved.

Removed from reading list

Undo
Go to mobile version
Welcome Back!

Sign in to your account

Lost your password?