Here is a great video tutorial on You Tube by Zementis, creator of ADAPA,the cloud scoring engine for next gen predictive analytics.
A few weeks back, I was working with the ADAPA engine on a consulting gig, and Ron Ramos, the head of sales mentioned that though they have extensive documentation, they were planning a video tutorial as well on You Tube.
Beats a pdf everytime , doesn’t it !!!
I wonder why companies continue to spend huge and I mean huge amounts on white papers and PDF’s when they can have much better customer support using a bit of audio, video and even twitter support.
Surprisingly true even for companies working at the cutting edge with other technologies.And the essentially free availability of these tools.
I mean if companies can spend huge amounts for predictive solutions for the big big datasets , why cant they offer some solutions or apps for the web and social media- An exception is KXEN of course with a new Social Network Analysis Module here ).
Imagine a future –
Example –
- Hello SAS , My code wont run blah blah blah…
SAS Support on Twitter..okay do this
or
- Hello SPSS, Where Can I find some stuff on Python because I got lost on the website
- SPSS Support on Skype/Twitter- Dude , do this , click this link !
It is much better than endless rounds of email, aggravation and the list server method is well – the users should try and test www.twitter.com for user groups )
